Frequently Asked Questions


Payment and Shipping


How do I pay for my purchase?
At Cuddle Quilt by Design we accept Paypal payments. If you've never used Paypal before you're in for a pleasant surprise. Paypal is easy to use and doesn't require that you sign up for an account. Simply choose the debit or credit card option and follow the instructions. Paypal is a secure site so your financial information will be protected. The purchase will show up on your bank or credit card statement as a debit from Twin Pines Corp.


Will you be charging sales tax?
Cuddle Quilts by Design charges 6.6% sales tax on all purchases by Utah residents.


How will you ship my order?
We ship all orders the same/next business day from our studio in Utah. We use the USPS First Class and Priority Mailing services. All domestic orders will be sent with delivery confirmation and a tracking number. You will receive an email after the order has shipped, containing this tracking information.


What will my shipping costs be?
Shipping prices for MOST domestic fabric* orders is as follows:

1/2 Yard First Class Mail $2.60
1 Yard First Class Mail $3.25
1.5 Yards First Class Mail $3.95
2-10 Yards Priority Mail Flat Rate Envelope $5.70
10-28 Yards Priority Mail Flat Rate Medium Box $12.35
28-40 Yards Priority Mail Flat Rate Large Box $16.85**
 
*     Minky and other heavier and larger width fabrics will incur unique shipping charges due to added size and weight,and will most likely ship via UPS Ground. Your shipping charges will probably show at $16.00 when you place your order, however this is an estimate. If the shipping is less, (probably $10.00 to $12.00 for up to 3 yards) it will be adjusted down before Paypal charges your account.

**   May be shipped UPS due to weight
 
The USPS now offers Legal Size Priority Flat Rate Envelopes and Padded Priority Flat Rate Envelopes, and we use these when we can.

These prices are subject to change and are not an exact quote. Orders may vary due to the type and weight of the item.
 


Do you ship outside the US?
We ship to our international customers using USPS. Unfortunatly they do not provide tracking information once the package leaves the US, however we have found that they are the least expensive international shipping option and have proven to be very reliable.

We will not assume responsiblity for lost or damaged packages sent outside the US, nor will we offer a refund or ship a replacment order.

International Shipping Charges are as follows:

Canada Rates
0-10 Yards Priority Mail $19.95
10-26 Yards Priority Mail $40.95
28-40 Yards Priority Mail $53.95
Other International Destination Rates
0-10 Yards Priority Mail $23.95
10-26 Yards Priority Mail $59.95
28-40 Yards Priority Mail $77.95

These prices are an estimate and actual shipping costs may vary. As mentioned earlier, Minky and other bulky and larger width fabrics may incur different shipping charges due to their size and weight.






Refunds and Exchanges


Do you offer refunds or exchanges?
All fabric cuts are final, and we do not accept returns or exchanges on cut fabric.



Fabric Information


What material is your fabric made of?
Nearly all of the fabric prints in our shop are 100% Cotton Quilting Weight Fabric unless otherwise indicated.

All fabric is cut directly from the bolt and has not been washed.



What are your fabric measurements?
Most fabric widths are 44/45", meaning that with the selvage they will be about 45" wide.

1 Yard cut will measure      36" x 44/45"
1/2 Yard cut will measure   18" x 44/45"
1/4 Yard cut will measure     9" x 44/45"

Minky is approximately 60" wide, so one yard would measure 36" x 60".


Do you offer Fat Quarters?
We do not offer individual Fat Quarter pieces, only the Fat Quarters that are listed in Sets and Precuts. We will be more than happy to create 1/2 Yard bundles of collections of your choice. Simply order 1/2 Yard amounts of each fabric and add them to your shopping cart.


How are the fabrics cut?
All fabric cuts come in a continuous piece when available. For example, if you want a quantity of (5) 1/2 yard cuts of the same fabric, the order would come in a 2.5 yard continuous piece, not 5 separate 1/2 yard cuts.


Will the fabrics look the same when they arrive as they do on my computer screen?
Every computer screen shows color differently. We are not responsible for any discrepancies in color from the computer image to the actual print. We try to make sure that colors and prints are represented as accurately as possible.



We would love to hear from you if you have any questions at all. We check multiple times per day, so you can expect a quick response!